Contact Us

Getting a useful reply

A message that names the casino, the game or the specific page you were on saves a round of back-and-forth. Add the date you noticed the problem and, if it involves a transaction, the reference number from your account. Screenshots help for display glitches or missing payments, though you should leave out anything that looks like a password or a full card number. The more concrete the detail, the fewer questions you will be asked before someone can act.

Where the information goes

Everything typed into the form is read by the people who run this review site, not by the casino. Your message is used to answer your question, to check a reported fault or to pass on a complaint about how My stake operates. Your contact details stay with the site team and are not handed to the casino or to any other company unless you ask for that to happen. The content of your message is kept only as long as necessary to deal with it, and after that it is removed.

Feedback about this website

Comments on how the reviews are written, what is missing or where a rating seems off are read and weighed against what the team finds in its own checks. A note about an outdated bonus or a broken link gets passed to whoever maintains the relevant page. Suggestions are not automatically adopted, but each one is looked at before the next update. If you point out an error, the correction is made where the facts support it.

What not to send

Do not put your login details, your full banking information or any document that proves your identity into a message. The form is not a secure channel for that kind of material, and the site team cannot use it to verify who you are. If you need to raise an issue that involves your personal data, say so in the message and you will be told the proper way to handle it. For anything urgent, such as a gambling-related problem, contacting a support service directly is the safer route than waiting on a reply here.